Petsmart no longer shipping to Quebec, Canada :(

Genevi

TCS Member
Thread starter
Kitten
Joined
Mar 18, 2023
Messages
13
Purraise
11
I've been lurking through this site for a while and never thought that I would I would one day make my own post but here we are!

Anyway, after calling Petsmart's customer supper because I was unable to have anything shipped to me, I discover that since yesterday Petsmile will no longer ship to Quebec 🙃.

I was so frustrated because I had so many points accumulated and was planning on using them! There was even a special discount event happenning and I wanted to take advantage of it!

But what peeved me even more is that Petsmart did not warn Quebec users ahead of time of this issue. Only an email yesterday stating that Petsmart will no longer ship to Quebec was given. It also told us that we could use our points in-store. But there's none in Quebec!!!

My boys love Nulo and Dr Elsey's Wet Cat food... At least with Nulo I can get it at Homesalive (albeit I would have to pay shipping now 😞) but Dr Elsey's Wet Cat food..? I know no online canadian store that carries it.

Any other Canadian or Quebecers have suggestions?

Chewy is not available in Canada.
 

rubysmama

Forum Helper
Staff Member
Forum Helper
Joined
Nov 25, 2013
Messages
25,278
Purraise
62,764
Location
Canada
Hello and welcome to TCS from a fellow Canadian, though not Quebecer.

That's really annoying that Pet Smart sprung that change on you no warning. Are you near either of the provincial borders so that making a day trip to Pet Smart in another province might be doable.
 
  • Thread Starter Thread Starter
  • #4

Genevi

TCS Member
Thread starter
Kitten
Joined
Mar 18, 2023
Messages
13
Purraise
11
  • Thread Starter Thread Starter
  • #5

Genevi

TCS Member
Thread starter
Kitten
Joined
Mar 18, 2023
Messages
13
Purraise
11
Hello and welcome to TCS from a fellow Canadian, though not Quebecer.

That's really annoying that Pet Smart sprung that change on you no warning. Are you near either of the provincial borders so that making a day trip to Pet Smart in another province might be doable.
Unfortunately, no :( And even if we can get our package shipped to a relative who can received the package, I'm sure that the shipping to them to our place would not be worth it :/
 

FeebysOwner

TCS Member
Staff Member
Forum Helper
Joined
Jun 13, 2018
Messages
22,442
Purraise
33,212
Location
Central FL (Born in OH)
Do you have Walmart, Target, or PetCo - maybe even online through Amazon? Dr. Elsey's states they offer their products through these chains, but doesn't mean they are in your area.
 
Last edited:

Furballsmom

Cat Devotee
Staff Member
Forum Helper
Joined
Jan 9, 2018
Messages
39,271
Purraise
53,928
Location
Colorado US
Hi, and welcome!

I'm sure that the shipping to them to our place would not be worth it :/
There's got to be a way for you to be able to use those points. Talk to friends and relatives, see what you can get done :)

Also, try calling Dr Elseys Phone: 877-311-2287
 

hpurcell

TCS Member
Kitten
Joined
Mar 23, 2023
Messages
1
Purraise
0
I've been lurking through this site for a while and never thought that I would I would one day make my own post but here we are!

Anyway, after calling Petsmart's customer supper because I was unable to have anything shipped to me, I discover that since yesterday Petsmile will no longer ship to Quebec 🙃.

I was so frustrated because I had so many points accumulated and was planning on using them! There was even a special discount event happenning and I wanted to take advantage of it!

But what peeved me even more is that Petsmart did not warn Quebec users ahead of time of this issue. Only an email yesterday stating that Petsmart will no longer ship to Quebec was given. It also told us that we could use our points in-store. But there's none in Quebec!!!

My boys love Nulo and Dr Elsey's Wet Cat food... At least with Nulo I can get it at Homesalive (albeit I would have to pay shipping now 😞) but Dr Elsey's Wet Cat food..? I know no online canadian store that carries it.

Any other Canadian or Quebecers have suggestions?

Chewy is not available in Canada.
I got the same e-mail. At one time I could only find Greenies for cats from the petsmart site. Now I can get it through Amazon or online at a site called Petline. I am lucky I have parents that go to Ontario every so often on day trips. But what really makes me upset is the reason why they can no longer deliver to Quebec. My father asked at the petsmart store they went to the other day. He said that they cannot deliver to Quebec anymore because Quebec will not allow them to deliver because their internet sites does not have any french. The OLFQ has struck again. I hope you can find a replacement store that has what you need.
 

KLSSN

TCS Member
Kitten
Joined
Apr 21, 2023
Messages
5
Purraise
15
Quebec banning more and more business from outside (but actually the same country) to ship here. It's not only about french there's tons of other businesses, stores,.. out there that stopped shipping in QC. Prices here in petshop or even veterinary is higher compare to petsmart
 
Last edited by a moderator:

Alldara

TCS Member
Staff Member
Forum Helper
Joined
Apr 29, 2022
Messages
5,278
Purraise
8,916
Location
Canada
Do you have Walmart, Target, or PetCo - maybe even online through Amazon? Dr. Elsey's states they offer their products through these chains, but doesn't mean they are in your area.
We don't have Target or PetCo in Canada. We had a couple Targets but they pulled out way before the pandemic.
 

Alldara

TCS Member
Staff Member
Forum Helper
Joined
Apr 29, 2022
Messages
5,278
Purraise
8,916
Location
Canada
Thank you for your advice! I did (even before Petsmart's announcement). But all the possible stores near me only carry the litter and not the food :(
Do you have a Ren's Pets or Pet Valu in your area? I found those shops more facilitative in ordering what their clients are asking for. As Canadian brands they should already have French available.
 
Top